Employers need to be confident that their background checks are accurate, efficient, and comprehensive enough to keep the workplace safe. But how do you know when it’s time to switch providers? If your background screening company isn’t meeting your needs, it could be time to look for a better fit.
5 Red Flags Your Background Screening Company Isn’t Meeting Your Needs
1. When Accuracy Isn’t Guaranteed
Imagine offering someone a job, only to find out that the background check contained errors—maybe it missed a critical detail or misreported employment history. Not only could this mean hiring the wrong person, but it could also mean overlooking a great candidate. An inconsistent or inaccurate report is a huge red flag. Your background screening company should be providing reliable and detailed information.
Dots Africa is a trusted background screening company, backed by years of expertise in the Talent Acquisition industry. Since 2016, Dots Africa has used its deep knowledge to deliver highly accurate, reliable background checks, ensuring you get the information you need without any guesswork.
2. Lack of Flexibility
One size does not fit all when it comes to background checks. Some companies only need basic criminal record checks, while others require a full suite of services—education verification, employment history, and even license checks. Does your provider offer flexibility, or are they stuck in one mode? If your current background screening company can’t tailor its offerings to your needs.
Dots Africa provides a wide range of background checks to suit your unique requirements. Dots Africa covers it all with flexible billing options to match.
In South Africa, for example, businesses are increasingly aware of the risks of workplace crimes. Between April and June 2024, there were 74 murders, 180 attempted murders, and 711 assaults at business premises alone. That’s right—this isn’t just something that happens “out there.” It happens at work, too. A comprehensive background screening company can help you reduce these risks by providing all the checks you need in one place.
3. Struggling to Get Support When You Need It
You have a hiring deadline, and your background screening company is nowhere to be found. Maybe their customer support team is “busy” or just keeps putting you on hold. Sound familiar? Efficient hiring relies on a responsive partner who can answer questions, resolve issues, and provide timely updates.
With Dots Africa, support is never far away. We offer multiple support options, including Live Chat Support, so help is just a click away, and Email Support, where your queries are prioritised. Dots Africa also provides a Dedicated Account Manager to guide you.
4. Delayed Results Could Cost You Top Talent
In recruitment, time is everything. Top candidates don’t wait around, especially if they’re in demand. If your background screening company takes too long to complete checks, you risk losing out on great talent.
With crime levels in South Africa impacting workplaces, delays in screening could put your business at risk. Imagine missing out on a fantastic hire or, worse, onboarding a risky candidate due to a slow process. Dots Africa offers transparent and efficient turnaround times across all checks. For instance, identity checks are processed in real time, criminal record checks are completed within 24 hours, and employment history verifications are typically ready in 2-3 business days. For global qualifications, the timeframe ranges between 7 to 21 business days, ensuring that even the most complex checks are handled efficiently.
5. Surprise Charges
No one likes surprise fees (except maybe the company charging them). Unclear or hidden charges can wreck your HR budget and make financial planning difficult. A reliable background screening company should be upfront about costs, with no nasty surprises. If you’re constantly shocked by fees that weren’t disclosed initially, it’s time to find a more transparent provider.
The Dots360 platform offers straightforward pricing tailored to your business needs—without locking you into a subscription. You have the choice between a Prepaid Plan, allowing you to top up and pay as you go, and a 30-Day Invoice Plan, which offers monthly billing for easier budget management. Check out our pricing here.
Time to Upgrade?
If any of these signs sound familiar, it might be time to rethink your current background screening provider. Finding the right background screening company that keeps up with your needs, grows with your company, and values your security.
You can learn more about our background check platform by exploring our resources or following us on Facebook, LinkedIn, or X.
