Frequently ask questions

We all have question, so where better to start than here. This page doesn't hold all the answers, but it sure does beat not knowing.

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1
How do Your contracts work?

Dots360 is available on a month-to-month contract with invoicing billed 7 days after each month of usage and a 12 month contract with 30 - 90 day invoicing options.

2
How do I cancel services?

Should you wish to cancel or delete your account and profiles, you may do so by emailing support@dots.africa and you will receive confirmation of your cancellation within 24 hours.

3
Can I choose specific features for my account?

Dots360 is flexible enough to hand-pick features and background checks to keep you and your team focused and productive, have a chat with an account manager to learn more.

4
Do you offer credit facilities?

We are not yet registered as a credit provider, but our plans are flexible enough to suite any budget and affordability.

5
How secure are your facilities?

Extremely! We run our systems on bank-level secure systems, and we conduct rigorous system testing both internally and by 3rd parties frequently, learn more on our info-sec policy.

6
Have more questions?

Get in touch with an account manager on at accounts@dots.africa we usually respond in well under an hour.